The following subprocessors and our affiliates listed below may provide services in support of one or more of the products and services offered to you by Ivanti under an agreement (including a data processing addendum).

Current customers can sign up to receive updates to Ivanti’s list of subprocessors at our Ivanti Community page.

Ivanti Subprocessors

Name

Location

Description of Services

AWAN

India

24/7 Network Operation Centre and Database Administrator

Azure

Australia, Canada, Germany, United Kingdom, United States

Infrastructure and data hosting, CDN, Operations

Citrix

United States

Secure file transfer solution for on-premise product support

Cloudflare

United States

Web monitoring, WAF, Denial of Service protection, and CDN provider

CloudSphere

United States

Optional On-Premise agentless data centre discovery service

Coveo Software Corp

Canada, United States

Support Community intelligent search tool

Critical Start

United States

24/7 managed detection and response provider

Crowdstrike

United States

Endpoint and Cloud Workload Protection.

Datadog

United States

Application Analytics

ElasticSearch

United States

Monitoring Tool

Full Story

United States

Website analytics

Google Analytics

United States

Traffic analytics to the Ivanti Cloud tenant websites

IDMWorks LLC

United States

Operations and Service Maintenance

InContact

United States

Phone management and support

KeyedIn Solutions

United States

Operations and Service Maintenance

Launch Darkly

United States

Product feature flag mechanism

Microsoft

United States

Microsoft Office 365 suite of applications and services within the organisation

MongoDB

Ireland, United States

Storage of environment configuration, engine data, and audit logs

New Relic

United States

Feature flag mechanism for Neurons

Qualys

United States

Vulnerability Management

Rackspace*

United States

Outbound email relay service

Salesforce

United States

Customer Relationship Management System

SendGrid*

United States

Email Relay service

Site 24x7

United States

Monitoring for website uptime

SpringCM

United States

Customer and Technical Support

UserVoice

United States

Product suggestion/enhancement portal

Whitehat

United States

Vulnerability scanning tool for Dev environments

Zoom*

United States

Customer and Technical Support call

*Optional

If you are using the Ivanti Neurons Platform, the following additional subprocessors may be applicable to you:

Name

Location

Description of Services

Cynerio

United States

IoT platform for Ivanti Neurons for Healthcare, escalated support.
 

Espressive

United States

Espressive's Barista Chatbot is integrated into Ivanti Neurons Digital Assistant

Virima

United States

Ivanti Neurons for Discovery Service Mapping, escalated support
 

Cherwell Subprocessors

Name

Location

Description of Services

Amazon AWS

Canada, United States

Infrastructure and data hosting, CDN, Operations

Azure

Australia, Netherlands, United Kingdom, United States

Infrastructure and data hosting, CDN, Operations

Atlassian

United States

Multiple services, including status page, wiki

Beyond Trust

United States

Remote support, session security

Cloudflare, Inc.

United States

Web monitoring, WAF, Denial of Service protection, and CDN provider

Critical Start

United States

24/7 managed detection and response provider

CrowdStrike

United States

Endpoint and Cloud Workload Protection

Dynatrace LLC*

United States

Application performance monitoring.
*optional in EU.

EraSearch

United States

Infrastructure monitoring tool.

ERD Software

United States

Operations and Service Maintenance

Hosted FTP

United States

Secure file transfer used for support cases

Microsoft

United States

Microsoft Office 365 suite of applications and services within the organisation

LogicMonitor

United States

Monitoring platform for servers and networking equipment, cloud resources, storage systems, etc.

New Relic

United States

Infrastructure monitoring platform.

Okta

United States

Multifactor authentication/Identity Provider

Palo Alto Networks

United States

Network firewall and endpoint security

Salesforce

United States

Customer Relationship Management System

Slack

United States

Alert and messaging platform

TalkDesk, Inc.

United States

Enterprise cloud contact centre

MobileIron Subprocessors

Name

Location

Description of Services

Amazon AWS

United States, Germany, Ireland, Japan, Australia

Infrastructure and data hosting, CDN, Operations

Answer Connect*

United States

24x7 Support overflow call answering service

Apple Inc.*

United States

Push notification service for Apple devices

ASM Technologies Limited

India

Technical support services

Benison

United States

Engineering and Support services

Clickatell*

United States

Online messaging service provider for device users with non-US phone numbers

Cogniance, Inc.

Ukraine

Technical support services

Coveo Solutions Inc.

United States

Support Community intelligent search tool

Critical Start

United States

24/7 managed detection and response provider

Docebo, Inc.*

United States

Customer and partner learning management system

Domo, Inc.

United States

Product analytics, insights, and reporting

EPAM Systems, Inc.

Belarus

Technical support services

Gainsight, Inc.

United States

Product business intelligence and email communications to administrators

Google LLC*

United States

Push notification service for Android devices

Microsoft

United States

Microsoft Office 365 suite of applications and services within the organisation

Mixpanel, Inc.*

United States

Product analytics for Mobile Iron apps

NetNumber Inc.

Netherlands, United States

Carrier and country lookup

Persistent Systems Limited

India

Provides technical support services

Salesforce

United States

Customer Relationship Management System

SendGrid, Inc.

United States

Email relay service

Splunk

United States

Logging used for trouble shooting

Star Global Consulting, Inc.

Ukraine

Technical support services

System 1*

United States

Map feature in the administrative and self-service portals

TeamViewer

Germany

[email protected] integration. Provide remote access capabilities to the mobile device

Verizon Communications

United States

Verizon's MapQuest uses location data to provide a map for features in the Admin and Self-Service Portals

zAgile

United States

Connects Jira with Salesforce to help support teams

Zimperium

Australia, Germany, Japan, Singapore, United States

Mobile Threat Defence administrative portal, escalated support

*Optional

Pulse Secure Subprocessors

Name

Location

Description of Services

Altran

India

Customer and technical support

Benison

India

Engineering contractor services

Critical Start

United States

24/7 managed detection and response provider

Genesys

United States

Customer and Technical Support services/call centre services

Microsoft

United States

Microsoft Office 365 suite of applications and services within the organisation

Primeshare

United States

Secure file transfer

Salesforce

United States

Customer Relationship Management System

Tech Mahindra

India, Philippines

Customer and Technical Support services

RiskSense Subprocessors

Name

Location

Description of Services

Amazon (AWS)

Germany, India, United States

Infrastructure and data hosting, CDN, Operations

Critical Start

United States

24/7 managed detection and response provider

CyberSecurityWorks Inc

United States

Vulnerability Management

Microsoft

United States

Microsoft Office 365 suite of applications and services within the organisation

Salesforce

United States

Customer Relationship Management System

Subsidiary Affiliates

Name

Primary Operating Location

Cherwell Software APAC Pty Ltd

Australia

Cherwell Software GmbH

Germany

Cherwell Software Limited UK

United Kingdom

Cherwell Software, LLC

United States

Ivanti Canada

Canada

Ivanti France SAS

France

Ivanti Germany GmbH

Germany

Ivanti Hong Kong Ltd

Hong Kong

Ivanti IT Israel

Israel

Ivanti International Ltd

Ireland

Ivanti Singapore PTE Limited

Singapore

Ivanti Software (Schweiz) AG

Switzerland

Ivanti Software Australia PTY Limited

Australia

Ivanti Software BV

Netherlands

Ivanti Software de Mexico

Mexico

Ivanti Software Engineering Romania

Romania

Ivanti Software Ireland Group Limited

Ireland

Ivanti Software KK

Japan

Ivanti Software Poland Sp. Z. o o

Poland

Ivanti Software Technology (Beijing) Co., Ltd

China

Ivanti Sweden AB

Sweden

Ivanti Technology India Pvt Ltd

India

Ivanti UK Limited

United Kingdom

MobileIron, Inc.

United States

MobileIron International, Inc.

United States

Pulse Secure GmbH

Germany

Pulse Secure KK

Japan

Pulse Secure LLC, Beijing

China

Pulse Secure Mobile Pte Ltd

Singapore

Pulse Secure UK Limited

United Kingdom

Pulse Secure, LLC

United States

RiskSense, Inc.

United States

Notice and Disclaimer

This document is subject to change at any time. Ivanti may provide notice of any such changes in accordance with the terms and conditions agreed with you.

VERSION: April 30, 2022