Professional Services Terms and Conditions
These Professional Services Terms and Conditions (“Conditions”) set forth the general terms and conditions under which you engage Ivanti to provide certain professional services to you pursuant to a statement of work, whether in print or online, which describes the tasks or services to be provided (“SOW”). For engagements of less than twenty thousand dollars ($20,000.00) in value, the SOW may be comprised of a purchase order, subject to acceptance by Ivanti, but only if you have already agreed to these Conditions. The SOW together with these Conditions, constitutes the “Agreement”. The agreed upon SOW describes the services to be provided (“Professional Services”).
All references to “you” means the undersigned customer. All references to “Ivanti” means the entity identified below for the geographic region where the Professional Services will be performed:
- Ivanti, Inc., a Delaware corporation, performs Professional Services in the Americas, except Brazil.
- Ivanti Comércio de Software Brasil Ltda, a Brazilian company, performs Professional Services in Brazil.
- Ivanti Software K.K., a Japanese company, performs Professional Services in Japan.
- Ivanti Software (Beijing) Co., Ltd., a Chinese company, performs Professional Services in China.
- Ivanti International Limited, an Irish company, performs Professional Services related to the Wavelink and Naurtech branded products in Europe, the Middle East, Africa, and the Asia Pacific region.
- Ivanti U.K. Ltd, an English company, performs Professional Services in all other locations.
Professional Services. Each SOW will be accepted by the parties and shall include a detailed description of the Professional Services to be provided. In the event of any conflict or inconsistency between these Conditions and the SOW, these Conditions shall control and any term and condition set forth in a purchase order, preprinted or otherwise, that is not expressly agreed to by the parties, allowed by these Conditions, or that is in addition to or conflicts with the terms and conditions of these Conditions, will have no force and effect.
Term. This Agreement shall commence on the date of last signature below or the date of acceptance of the SOW and accompanying online terms, whichever is earlier, and shall remain in force until Ivanti completes relevant deliverables defined above; or 12 months have elapsed since the date that the Recipient placed the order unless terminated in accordance with its terms. The duration for each SOW shall be specified in the respective SOW. For the avoidance of doubt, upon termination of this Agreement all Professional Services shall automatically terminate.
Termination for Breach. Either party may terminate the Agreement in the event that the other party commits a material breach of a material provision of the Agreement and such breach remains uncured for thirty (30) days from the date of the breaching party’s receipt of a written notice of said breach.
Rescheduling. Unless otherwise agreed by both parties in writing, if you postpone or reschedule the Professional Services fewer than ten (10) business days but more than five (5) business days prior to the start date, you shall pay Ivanti fees equal to the fees quoted for one (1) day of Professional Services under the project or $2,500, whichever is less. If you, postpone or reschedule fewer than five (5) business days prior to the start date, you shall pay Ivanti fees equal to the fees quoted for: (i) the number of days of Professional Services postponed, (ii) one week of Professional Services as if the Professional Services had been fully performed, or (iii) $12,500, whichever is less. Any rescheduling of Professional Services under a SOW shall be subject at all times to the SOW’s completion criteria and/or any long-stop dates specified in the SOW.
Ivanti uses, develops and refines processes, procedures, best practises, computer software code, general knowledge, skills, experience, ideas, know-how, and implementation techniques (collectively, “Implementation Practises”) by providing implementation and configuration services to many customers. You benefit from those Implementation Practises and agree that Ivanti owns and is free to use the Implementation Practises in its sole discretion, including Implementation Practises developed or refined in the course of providing Professional Services to you, so long as the Implementation Practises do not include the use of or reference to your Confidential Information (as defined below). Ivanti grants you a non-exclusive, non-transferable, royalty-free, perpetual, and limited licence to use the Implementation Practises within your organisation, for the purpose for which the Professional Services were provided. In the event that the Professional Services involve Ivanti software products licenced to you under a separate licence agreement, only the terms set out in such separate licence agreement shall apply to each software product. For the avoidance of doubt, all materials provided by you to Ivanti in connexion with the Professional Services shall remain your property.
4.1 You and Ivanti shall keep confidential, and not disclose to any third party (except each party’s respective employees or staff members or as may be required by law or any legal or regulatory authority) any Confidential Information which may be provided in connexion with this Agreement. “Confidential Information” means any non-public information disclosed by one party to the other party, either directly or indirectly, whether communicated in writing, orally or by inspection of tangible objects (including, without limitation, pricing, trade secrets, product plans, products, services, customers, Software, designs, inventions, processes, drawings, engineering, hardware configuration information, marketing or financial information), which is designated as "Confidential," "Proprietary" or some similar designation. Information communicated orally will be considered to be Confidential Information if such information is identified as Confidential Information at the time of its disclosure, or if such information by its nature should reasonably be understood by the receiving party to be confidential. Confidential Information will include this Agreement, any and all non-public information relating to any Software and any associated training, Documentation and other related materials, regardless of whether or not such materials are marked as “Confidential,” “Proprietary” or some similar designation. Confidential Information may also include information that is disclosed to a party by one or more third parties. Notwithstanding the foregoing, Confidential Information will not include any information that: (a) was publicly known prior to the time of disclosure by the disclosing party; (b) becomes publicly known after disclosure by the disclosing party to the receiving party through no action or inaction of the receiving party; (c) is already in the possession of the receiving party at the time of disclosure by the disclosing party (as shown by the receiving party's files and records) prior to the time of disclosure; (d) is obtained by the receiving party from a third party without a breach of such third party's obligations of confidentiality; or (e) is independently developed by the receiving party without use of or reference to the disclosing party's Confidential Information (as shown by documents and other competent evidence in the receiving party's possession). Notwithstanding the obligations set forth above, the receiving party may disclose the Confidential Information of the disclosing party to the limited extent such disclosure is required by law to be disclosed by the receiving party, provided that the receiving party will promptly give the disclosing party written notice of such requirement prior to any disclosure so that the disclosing party may have sufficient time to seek a protective order or other appropriate relief.
5.1 Payment. Ivanti will provide the Professional Services as set forth on the applicable quote,plus a fixed daily rate for travel and accommodation expenses. Professional Services shall be
delivered on either (a) a prepaid basis which will be invoiced upon receipt of a purchase order, or (b) a time and materials basis which will be invoiced monthly as the Professional Services are performed. All charges are non-refundable unless specifically stated otherwise in the relevant SOW. All charges and fees shall be paid in the currency described in the relevant quote. Unless otherwise agreed to by the parties in an SOW, a consulting day is defined as eight (8) hours on a non-holiday weekday.
Taxes. All charges and fees set out in the relevant quote associated with the SOW are quoted exclusive of applicable taxes, duties or similar charges. You shall pay all sales, use, withholding, excise or other taxes or duties arising out of the SOW; provided, however, that you shall not be responsible for taxes on the net income of Ivanti.
Late Payments. If you fail to make a payment when due, you agree that Ivanti may charge interest at the lesser of a rate of one and one-half percent (1.5%) per month or the maximum rate allowed by applicable law, which interest will accumulate on the outstanding balance on a daily basis until paid in full. If payment of invoices remains overdue more than seven (7) days from Ivanti’s rectification notice to you prompting payment, Ivanti may also suspend provision of the Professional Services until payment is received in full.
Purchases from a Third-Party Reseller. This Section 5.4 shall not apply if you purchase Professional Services directly from Ivanti. However, if you purchase Professional Services from a party other than Ivanti (each a “Reseller”) then you acknowledge that your payment for the Professional Services is subject to the agreement between you and the Reseller. You agree that this Agreement, except for the ‘Payment Terms’ provisions above, shall apply to your receipt and use of the Professional Services, notwithstanding anything to the contrary in your agreement with the Reseller. Ivanti shall not be liable for any representations, warranties, indemnities or damages beyond those set forth in this Agreement. You acknowledge that if Ivanti does not receive payment for the Professional Services from the Reseller, Ivanti shall have the right to suspend the Professional Services until payment is received, without liability to Ivanti and you shall look solely to the Reseller for any damages or liability associated with such suspension.
Warranty and Limitation of Liability.
Limited Warranty. Ivanti warrants that, the Professional Services will be performed in a workmanlike manner. If the Professional Services are not provided in a workmanlike manner, you have a period of thirty (30) days from delivery to provide written notice of your warranty claim. Ivanti’s entire liability and your exclusive remedy under this warranty will be, at the sole option of Ivanti and subject to applicable law, to correct or re-perform any affected Professional Services as necessary to cause them to comply with this warranty. If Ivanti is unable to correct a breach of this warranty after repeated efforts, you will be entitled to receive an equitable adjustment in the charges for the Professional Services in question (up to the total amount of such charges under the applicable SOW) to reflect any reduction in the value of the Professional Services as a result of the uncorrected breach of warranty. This limited warranty will not apply unless Ivanti receives written notice of the non-conformity within the warranty period.
Disclaimer and Exclusions. THE EXPRESS WARRANTIES SET FORTH ABOVE ARE IN LIEU OF (TO THE FULLEST EXTENT PERMITTED BY LAW) ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE WITH RESPECT TO THE PROFESSIONAL SERVICES, OR AS TO THE RESULTS WHICH MAY BE OBTAINED THEREFROM, AND IVANTI DISCLAIMS ALL IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE PROFESSIONAL SERVICES ARE PROVIDED ON AN ‘AS IS’ BASIS.
Limitation of Liability. NEITHER PARTY WILL BE LIABLE FOR ANY PUNITIVE, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCURRED (INCLUDING LOST DATA AND/OR LOST PROFITS) EVEN AFTER HAVING BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE EXCLUSION OF LIABILITY FOR LOST PROFITS SHALL NOT PREVENT IVANTI FROM RECOVERING UNPAID FEES WHICH HAVE ACCRUED. EACH PARTY’S MAXIMUM LIABILITY FOR ANY ACTION, REGARDLESS OF THE FORM OF ACTION, WHETHER IN TORT OR CONTRACT, ARISING UNDER THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT OF FEES PAID BY YOU FOR THOSE PROFESSIONAL SERVICES GIVING RISE TO THE CLAIM. THE PARTIES AGREE TO THIS LIABILITY ALLOCATION AND THAT THE PROFESSIONAL SERVICES FEES ARE BASED UPON THIS ALLOCATION.
Notwithstanding anything to the contrary, nothing in this Agreement shall operate as to limit or exclude the liability obligations which cannot be excluded by applicable law. In addition, where this Agreement is governed by English law as specified in Section 9.11, nothing in this Agreement shall operate to exclude or limit the liability of either party for death or personal injury caused by negligence or for fraudulent misrepresentation.
Non-Solicitation. During the term of the Agreement and for a period of one (1) year thereafter, you shall not offer employment or engagement (whether as an employee, independent contractor or consultant) to any Ivanti employee or consultant who performs any of the Professional Services. The foregoing limitation shall not apply to employment subject to a general advertising campaign not specifically targeted at such employees and consultants.
You will prepare for the Professional Services and ensure that any prerequisites set out in the relevant SOW or otherwise communicated in writing by Ivanti will be or have been completed fully and accurately prior to the commencement of the Professional Services.
Cooperation. In addition to the obligations set forth in the applicable SOW, you shall provide Ivanti with all necessary co-operation, information and support that may reasonably be required by Ivanti for the performance of the Professional Services including, without limitation, access to suitably configured computers, software products and applicable passwords.
Managed Services Provider. In the event that Ivanti delivers Professional Services to your outsourced managed services provider (“MSP”): (i) you shall ensure that your MSP provides Ivanti with all necessary co-operation, information and support that may reasonably be required by Ivanti for the performance of the Professional Services including (if required for delivery of the Professional Services) access to suitably configured computers, software products and applicable passwords; and (ii) you must ensure that your MSP provides Ivanti personnel with reasonable access to all buildings, parking, phone systems, internet access, server rooms, and workstations, and will provide all necessary passes, if required, for access to such areas. You represent and warrant that you have the authority and required authorizations from your MSP to enter into the SOW with Ivanti.
No Assignment. Except for a transfer of all or substantially all of a party’s business and assets, whether by merger, sale of assets, sale of stock, or otherwise, neither party shall assign, transfer, charge, sub-contract or deal in any other manner with all or any of its rights or obligations under the Agreement without the prior written consent of the other party.
Notices. Any notices permitted or required under the Agreement shall be in writing and shall be delivered by: (i) pre-paid first-class post or recorded delivery post, with proof of delivery; (ii) in person; (iii) by courier, upon written confirmation of receipt; or (iv) by facsimile or email, with confirmation of receipt. Notices to you shall be sent to the address, email address and facsimile number specified in the SOW, or quote, where applicable. Please direct legal notices or other correspondence to Ivanti to 698 West 10000 South, South Jordan, UT 84095, Attention: Legal Department.
Severance. If any provision of this Agreement is held to be unenforceable, void or invalid under applicable law, then (i) the remaining provisions of this Agreement will continue in full force and effect and (ii) the parties shall negotiate in good faith to replace or amend the unenforceable, void or invalid provision such that, as replaced or amended, it is enforceable, legal and valid and, to the greatest extent possible, achieves the parties’ original commercial intention.
Independent Contractors. The relationship between Ivanti and you established by the Agreement is that of independent contractors. Nothing in the Agreement shall be construed to create any agency or employment relationship between the parties or otherwise grant either party the power or authority to act for, bind, or commit the other party in any way. You shall make no representations or warranties on behalf of Ivanti with respect to the Professional Services.
Entire Agreement; English Language Agreement Controls. This Agreement represents the complete and exclusive statement of the agreement between Ivanti and you with respect to the subject matter hereof and supersedes all prior or contemporaneous oral or written communications and arrangements concerning the subject matter contained herein. Any printed or other terms and conditions on a purchase order or similar order document conflicting with, or purporting to add to, the terms and conditions of this Agreement or its exhibits and addenda will be of no force or effect. No employee, agent, representative or affiliate of Ivanti has authority to bind Ivanti to any warranty concerning the Professional Services; any representation or warranty not expressly set out in the Agreement will not be enforceable. In the event of any inconsistency between this Agreement in English language and any translation of it into another language, the English language version of the Agreement shall control.
Force Majeure. Neither party will incur any liability to the other party for any loss or damage resulting from any delay or failure to perform any part of the Agreement if the such failure or delay is caused by circumstances beyond the parties’ reasonable control including, without limitation, flood, fire, acts of war, terrorism, earthquake and acts of God; however, inability to meet financial obligations is expressly excluded. Ivanti shall not be liable for any failure of delay in performing its obligations on account of your failure to perform your obligations under this Agreement.
Third Party Rights. A person who is not a party to the Agreement shall not have any rights under or in connexion with it.
Variation. Any variation to the Agreement shall only be binding when agreed in writing and signed by both parties.
Counterparts. The Agreement may be executed in counter¬parts, each of which so executed will be deemed to be an original and such counter¬parts together will constitute one and the same agree¬ment. The Agreement may be executed in person or electronically and delivered physically or electronically in Portable Document Format (“PDF”). The parties agree that such electronic execution and delivery shall have the same force and effect as delivery of an original document with original signatures, and that each party may use such facsimile, PDF, or e-signatures as evidence of the execution and delivery of the Agreement by all parties to the same extent that an original signature could be used.
Survival. Sections 3, 4, 5, 6, 7, and 9 shall survive the termination or expiration of this Agreement.
Governing Law: If the Agreement is with Ivanti, Inc. or Ivanti Comércio de Software Brasil Ltda, it will be governed by the laws of the State of Utah without regard to conflict of laws principles and in any dispute arising out of or in connexion with the Agreement you consent to the exclusive jurisdiction and venue in the State and Federal courts within Salt Lake County, Utah. If this Agreement is with Ivanti U.K. Ltd. or Ivanti International Limited, it will be governed by the laws of England and Wales without regard to conflict of laws principles and any dispute arising out of or in connexion with this Agreement you consent to the exclusive jurisdiction and venue in the courts within London, United Kingdom. If this Agreement is with Ivanti Software K.K., it will be governed by the laws of Japan without regard to conflict of laws principles and any dispute arising out of or in connexion with the Agreement you consent to the exclusive jurisdiction and venue in the courts within Tokyo, Japan. If this Agreement is with Ivanti Software (Beijing) Co., Ltd., it will be governed by the laws of China without regard to conflict of laws principles and any dispute arising out of or in connexion with the Agreement you consent to the exclusive jurisdiction and venue in the courts within Beijing, China. The United Nations Convention for the International Sale of Goods shall not apply to this Agreement.
No Waiver. No failure or delay to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other rights or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right shall preclude or restrict the further exercise of that or any other right or remedy.
Authorised Resellers. If you purchase Professional Services through a Reseller, you acknowledge that the Reseller and Ivanti are independent of each other and that the Reseller does not have any authority to bind Ivanti in any way, make any modifications to this Agreement or to make any warranties or representations on Ivanti’s behalf and that Ivanti has no liability whatsoever for any actions or omissions of any Reseller.