FrontRange, the premium provider of Hybrid IT Service Management solutions, announced today a significant upgrade to its HEAT® Discovery solution. Enhancements in this new release include a new Advanced Search capability and customizable alerting. HEAT Discovery 9.3 is now generally available.
HEAT Discovery 9.3 introduces advanced search capability in the Web Control Centre allowing end-users to generate their own custom searches with multiple criteria and across specified organisational units. The new alerting of 9.3 can be granularly configured, allowing the Admin to determine what exact discovered data changes trigger alerts and emails by the Discovery System. Additionally, HEAT Discovery 9.3 introduces organisational unit-specific client audit settings, giving customers more flexibility for site and client type specific audits.
“Having an accurate idea of what hardware and software is installed in the environment is a necessity to being able to manage it. Essentially, if you don’t know what is installed, then it is impossible to keep track of or manage it,” said Gartner Research Director, Patricia Adams. i
Key enhancements to Discovery 9.3 include:
- Flexible web UI search
- Improved alerting
- Organisational unit-specific client configurations
- Idle agents for locked down machines
- Login credentials based on Active Directory Groups
“In today’s complex environments, knowing exactly what hardware and software you have and where it is on the network is a real challenge. HEAT Discovery makes it easy for organisations to gain better control of their complex IT infrastructures and improve end-user productivity,” said Udo Waibel, CTO at FrontRange. “With HEAT Discovery, FrontRange’s customers are able to reduce time spent to track down hardware by up to 95 percent.”
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. HEAT manages millions of service interactions a day for more than 15,000 leading organisations around the world. HEAT enables customers to deliver world-class service while maximising operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Milpitas, Calif. and can be found at www.frontrange.com.
i Gartner, “Technology Overview for Inventory Tools”, May 2012.