LANDESK, a global leader in delivering user-centred IT solutions, today announced that The University of Manchester has signed a contract to deploy LANDESK Service Desk. The cloud solution will help the University provide students, staff and researchers with a window into IT and Library services; providing seamless access to personalised information resources, services and support – underpinning the University’s enabling strategies to meet its 2020 Strategic Plan.
The University of Manchester is the largest single-site university in the UK, with 40,000 students and 10,000 members of staff. It also has a significant research focus and by 2020 aims to be one of the top 25 research universities in the world. There are nearly 14,000 PCs and 3,500 laptops on campus, in libraries, public areas, offices, academic schools, and halls of residence, all supported by a 24-hour IT Support Centre for students, staff and researchers.
LANDESK’s Service Desk solution will support the University’s IT team in their drive to continually improve customer experience. This is an important focus for the University’s IT team, who were recently accredited with the Government’s Customer Service Excellence ® standard.
LANDESK was chosen through an EU compliant procurement process based on its solid incident and request management and its self-service capability, which offers The University of Manchester even more scope for building on their customer experience offering and core values within IT. The University was looking to consolidate its infrastructure and chose to take advantage of LANDESK’s Software-as-a-Service product for IT Service Management.
Greg Barclay, IT Project Manager at The University of Manchester, said: “Our IT department is going through a significant transformation at the moment and we’re completely redesigning the way we support and deliver services for our customers. LANDESK will be the driver for our new IT service management processes.”
Nigel Seddon, Area Director at LANDESK, added, “In a world where people expect things to be available and working at the touch of a button, or swipe of a screen, putting customer experience at the core of IT is becoming more and more crucial.” He continued, “We’re looking forward to working with The University of Manchester to help empower its staff and students, both during and beyond its IT transformation journey.”
The University will begin a phased roll-out of LANDESK Service Desk as a service during the summer of 2015.
LANDESK, the global authority on user-oriented IT, enables users to be their most productive while helping IT embrace the speed of change. Through the integration and automation of IT systems management, endpoint security management, service management, IT asset management, and mobile device management, LANDESK empowers IT to balance rapidly evolving user requirements with the need to secure critical assets and data. With offices located across the globe, LANDESK is headquartered in Salt Lake City, Utah. For more information, visit www.landesk.com.
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