Today’s companies are focusing on knowledge work and integrated teams rather than stringent hierarchical systems and silos. The operating model of the near future is geared toward sculpting a dynamic and redundant team that can respond quickly and coherently to user needs and inquiries.
The question is: Is your organization ready to initiate these changes?
Forrester Principal Analyst Charles Betz defines the challenges of older IT modeling in this recent research paper, The Future of Technology Operations. He examines the ways in which I&O professionals can build agile systems that are compatible with modern ITSMs and are structured around trust and continuous learning.