ITSM HELP DESK (powered by Heat) Radically streamline the help ticket process

MAXIMISE EFFICIENCY

See how service automation improves IT.

ANALYST REPORT

See report on the Future of ITSM.

BE MORE EFFECTIVE

See how to scale and adapt to increase value.
ivanti help desk screenshot

CLOUD OPTIMISED ITSM

Deliver exceptional IT service to your customers

Ivanti Help Desk Software, Ivanti Service Manager’s foundation package, provides an easy to use customer service helpdesk software for dealing with inbound ticket requests from any channel—email, web, social, phone, or chat. It also offers case management, self-service options, and knowledge management combined with workflow and automation capabilities. So IT is more efficient, and users are happier and more productive.

Who doesn't want that?

We can spend our time implementing new processes and enacting changes that will deliver better service to our users, rather than keeping the helpdesk system up and running.
Jeanna ReedyManager of IT, User Support

Discover a more helpful help desk

Take advantage of powerful incident and inquiry tracking, case management, advanced integration and unmatched automation.

Incident Management

Improve your incident response plan by automating incident processes and communications to quickly understand and restore service operations and resolve IT issues.

Knowledge Management

Gather, analyse, store, and share knowledge and information for both the IT service desk and users. Provide feedback on articles, and full knowledge article approval workflows are built in.

Self Service

Let all users easily submit and track requests through a web-based self-service tool, opening up the service desk for 24×7 customer access.

Modernise your ITSM system to deliver more value

Ivanti is modernising the service desk, helping IT deliver more value to the business. Improve your alignment between IT and the business to become a more strategic partner.

ivanti help desk screenshots
Feature Help Desk Service Desk Service Management
Dashboards & Reporting
 
Yes
 
Yes
 
Yes
Incident Management
 
Yes
 
Yes
 
Yes
Knowledge Management
 
Yes
 
Yes
 
Yes
Mobile
 
Yes
 
Yes
 
Yes
Self Service
 
Yes
 
Yes
 
Yes
Service Catalog
 
Yes
 
Yes
 
Yes
Survey
 
Yes
 
Yes
 
Yes
Voice Automation (optional add-on)
 
Yes
 
Yes
 
Yes
Workflow Automation
 
Yes
 
Yes
 
Yes
Change Management
No
 
Yes
 
Yes
CMDB
No
 
Yes
 
Yes
Configuration Management
No
 
Yes
 
Yes
Problem Management
No
 
Yes
 
Yes
Service Level Management
No
 
Yes
 
Yes
Availability Management
No
No
 
Yes
Event Management
No
No
 
Yes
Financial Management
No
No
 
Yes
Portfolio & Project Management
No
No
 
Yes
Release Management
No
No
 
Yes