Looking for the ultimate ITIL Service Management solution? Ivanti Service Management (powered by HEAT) adds Release Management, Event Management, Availability Management, Financial Management and Portfolio & Project Management to the functionality included in Ivanti Service Manager’s Service Desk.
All this, delivered from the cloud, so both IT and users enjoy automation anywhere and efficiency everywhere.
Ivanti is modernising the service desk, helping IT deliver more value to the business. Improve your alignment between IT and the business to become a more strategic partner.
| Feature | Help Desk | Service Management |
|---|---|---|
| Dashboards & Reporting |
Yes
|
Yes
|
| Incident Management |
Yes
|
Yes
|
| Knowledge Management |
Yes
|
Yes
|
| Mobile |
Yes
|
Yes
|
| Self Service |
Yes
|
Yes
|
| Service Catalog |
Yes
|
Yes
|
| Survey |
Yes
|
Yes
|
| Voice Automation (optional add-on) |
Yes
|
Yes
|
| Workflow Automation |
Yes
|
Yes
|
| Availability Management |
No
|
Yes
|
| Change Management |
No
|
Yes
|
| CMDB |
No
|
Yes
|
| Configuration Management |
No
|
Yes
|
| Event Management |
No
|
Yes
|
| Financial Management |
No
|
Yes
|
| Portfolio & Project Management |
No
|
Yes
|
| Problem Management |
No
|
Yes
|
| Release Management |
No
|
Yes
|
| Service Level Management |
No
|
Yes
|
|
|
|