Technical Solutions Management

Ongoing post-implementation technical services

Technical Solutions Management offers you a flexible way to engage an expert post-implementation, who provides ongoing services to maximise the value of your Ivanti investment.

Within just a few weeks of TSM program involvement, the biggest difference we noticed was the improvement in our internal communications and, as a result, faster resolution of technical issues within our environment.

All the benefits of hiring an Ivanti consultant without the payroll overhead.

Increased Product Adoption

A Technical Solutions Management expert will analyse the functionality and features currently in use and prepare a Gap Analysis identifying what is possible. They help to develop a business and technical roadmap to guide your organisation through increased product adoption. This significantly increases your ROI.

Faster Roll-Out to Users

Your dedicated expert will significantly shorten the time to roll-out Ivanti products across your organisation. Your consultant understands your environment and will advise your technical teams on the most effective ways to faster deployment.

Enhanced System Performance

By leveraging our best practices and working with a Technical Solutions Management expert to perform Health Checks, your technical team can reduce risk and increase system stability and uptime.

Successful Updates & Upgrades

Your dedicated Technical Solutions Management expert works with your teams during the pre-planning phase to validate that your system is ready and has been properly tested in a pre-production environment. They provide guidance during the upgrade and are available post-upgrade for assistance.

Closer Technical Relationships with Ivanti

Your dedicated expert will perform most of their responsibilities remotely, but onsite visits are a strong value proposition in developing a tight relationship with your Ivanti Services. Regular checkpoint meetings are key to maintaining the relationship. Along with these meetings, there will be opportunities for meetings with Production Management and members of the UX team, as well as connecting with other customers during PAC and coffee talk sessions.

Stronger Technical Teams

Your Ivanti expert provides mentorship to your technical teams to provide them with a deeper understanding of the Ivanti solutions.

Combine this with vouchers for the Advantage Learning online platform, and your team will develop the in-house expertise and knowledge to extract value and resolve issues on their own.

Successful DevOps Activities

By assisting with the establishment of Labs and/or Testing environments, your DevOps processes and capabilities will be efficient and successful.

I know we are not one of your biggest customers, but we have been treated like we are your biggest customer. We appreciate the support we have gotten from the Services team. They have, in my opinion, gone above and beyond any experience we have had with any of our vendors.

How does it work?

Our methodology:

  • Assess your organisation’s goals
  • Plan your journey
  • Enable your people with the right tools, resources and mentoring
  • Accelerate your adoption of Ivanti products
  • Review your progress regularly
Packages Basic Premier Enterprise Dedicated
Engagement 96 Hours 192 Hours 384 Hours 1600 Hours
On-site Not Included* Up to 25%; Up to 2 on-site visits Up to 25%; Up to 4 on-site visits Up to 25% as needed
Travel Expenses N/A Included Included Included
Advantage Learning Vouchers 1 2 3 6
Primary Services Person Assigned Yes Yes Yes Yes
Multi-Product Coverage N/A Yes Yes Yes
Multiple Services Personnel Assigned (as needed) ** N/A 1-2 1-2 1-3
Number of Product Lines *** 1 2 2 3
Duration Validity 12 Months 12 Months 12 Months 12 Months

*Subject to regional travel policies.
**The number of Service Consultants assigned to an engagement varies based upon the number of products selected and the timing of implementation. The total hours purchased can be distributed between Service Consultants and used as needed throughout the engagement.
***The number of Ivanti Product Lines that can be supported by Service Consultants at one time.

  

Get started with on-going technical services

If you would like to learn how our Professional Services experts can help your team maximise success with Ivanti solutions, let’s connect.