ITSM VOICE AUTOMATIONImprove your callers’ experiences
Learn how you can deliver a better caller experience
A smart approach
Solve more problems on the first call
Ivanti Service Manager integrates existing phone infrastructure with the IT service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality. Empower your IT service team with voice automation to improve customer satisfaction with increased first call resolution rates and better call handling.
We also want to integrate the system with our telephoney system, so that we can create tickets outside normal working hours.
Jan WindelsProject Manager