Whether you’re looking for an ITSM IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Service Manager solution is designed and packaged to easily scale and adapt to meet your specific business needs.
Designed to meet your needs today and tomorrow
Manage and automate ITSM processes to improve service delivery.
enterprise service management
Pre-built solution for fast Time to Value from the cloud.
Automate end-to-end infrastructure, cloud and workspace processes.
Integrate additional capabilities to extend automated processes.
Improve call handling and increase first call resolutions.
Deliver Exceptional Services From the Cloud
Proven Solutions For Outstanding Service Management
Your business counts on IT to deliver key services that keep the business running. But service teams constantly deal with rising demands and complexity that increase costs, drag down productivity, and make it harder to support new business goals. It doesn’t help if your ITSM processes are manual, error-prone, with little insight into what’s actually going on.
The challenge is to find a solution that tames the complexity, eliminates costly manual processes, keeps your users productive, while providing the capabilities you need to make your operations
Routine manual tasks consume IT and service desk resources and limit its ability to move ahead with higher-impact strategic projects. Ivanti Automation, powered by RES streamlines the management of complex hybrid environments by automating infrastructure, cloud, and workspace automation processes required to support the business.
A modern service delivery experience doesn’t have to be limited to IT. All business departments need to become more efficient and proactive by transforming manual process currently driven by ad hoc emails, dated spreadsheets or paper documents.
Do other departments come to you to learn how you’ve improved your service delivery? Your IT teams can help by leveraging Ivanti Service Manager to automate and streamline repetitive tasks, while improving user satisfaction with more self-service opportunities through multiple channels.
Ivanti Help Desk Software, Ivanti Service Manager’s foundation package, provides an easy to use customer service helpdesk software for dealing with inbound ticket requests from any channel—email, web, social, phone, or chat. It also offers case management, self-service options, and knowledge management combined with workflow and automation capabilities. So IT is more efficient, and users are happier and more productive.
Who doesn't want that?
Cloud and mobile have transformed the way IT delivers services to the business. Without an automated way to manage identities, IT has a difficult time managing complex access rules. Ivanti Identity Director powered by RES provides an attribute-based approach to identity management and access with automated provisioning, workflows, and self service. People get the right levels of access based on their identity, giving them the ability to stay productive, while the business remains secure.
ITSM teams need to have relevant information from other tools to quickly understand situations and resolve issues. Ivanti ITSM (powered by HEAT) provides integration and development capabilities to pull in required information and connect to other tools for end-to-end automated processes. Quickly create new user interfaces, business rules, dashboards and more to easily modify the out-of-the-box behaviours or add new functionality designed to meet your needs.
ITSM made easy.
A new ITSM help desk solution can fundamentally streamline IT, but it can do much more when combined with a change management strategy that doesn’t leave it underutilised. Building on Ivanti Service Manager’s Help Desk, Service Desk adds Change Management and Configuration Management to handle IT changes quickly and efficiently to ensure high levels of service availability and quality for your IT service desk software.
This is ITSM, powered by HEAT, optimised for the cloud.
Looking for the ultimate ITIL Service Management solution? Ivanti Service Management (powered by HEAT) adds Release Management, Event Management, Availability Management, Financial Management and Portfolio & Project Management to the functionality included in Ivanti Service Manager’s Service Desk.
All this, delivered from the cloud, so both IT and users enjoy automation anywhere and efficiency everywhere.
Ivanti Service Manager, powered by HEAT, is the most affordable, flexible and complete cloud-optimised ITSM solution available. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Service Manager solution can easily scale and adapt to meet your specific business needs.
Ivanti Voice Automation integrates existing phone infrastructure with the IT service desk environment for intelligent call routing, integrated voice response, voice self-service, screen pops, and call management functionality.
Empower your IT service team with voice automation to improve customer satisfaction with increased first call resolution rates and better call handling.