Aligning Service Desk and ITAM for Asset Compliance - 27 May 2015
What is the Service Desk's role in relation to proper IT Asset Management control -- are they involved? Should they be?
Watch this webinar for an introduction to IT asset management and the role Service Desk plays to ensure IT asset compliance. In cooperation with The Service Desk Institute (SDI), you'll learn how these two solutions work together to:
- Maintain change histories across an asset's entire lifecycle
- Aggregate data to enable a single view on asset context and accountability
- Retain a service history for each asset to help collect cost and maintenance data over time
- Connect hardware, software, license, discovery, and entitlement data together so you can reconcile software entitlements against discovery for true compliance management
- Improve service levels, support the service lifecycle, and take control of your IT environment